We take orders via the web shop, by email or by phone.
When ordering by email or phone, you agree to our terms and conditions.
You can reach us at:
Grou Mou GmbH
Tel. +41 32 531 00 24
We strive to process incoming orders on the same day. If items are out of stock, we reserve the right to make partial deliveries or deliveries at a later point in time and try to complete the delivery within a reasonable period of time. Subsequent deliveries are not free of shipping costs.
We usually send by DPD or, if desired, by Swiss Post. Whenever possible, we try to choose the cheapest shipping costs for you. Express deliveries are also possible, but you should note this when ordering.
SMS notification (only possible if sent by DPD)
If you would like to take advantage of the SMS notification, we ask you to enter your cell phone number in your customer master data. You will then be informed by SMS about the exact delivery time of the goods you have ordered.
Complaints / transport risk
Complaints must be made within one week, with the customer and invoice number. The transport risk is borne by the recipient.
You can find more detailed information on the topics mentioned above in our General Terms and Conditions
Your Grou Mou GmbH team
The shipping cost determination is only available if you have something in the shopping cart.